Farm Guide VIC : 2008 - 2009
114 Family & Support These are called Prescribed Non Agency Payments. • The receiving parent does not have to agree to the credit. • The payment will be credited as long as the remaining 70 per cent of the child support liability is paid each month. What to do if you are not happy with CSA’s service or a decision If you are not happy with CSA’s service or you do not agree with CSA’s actions, you can lodge a complaint. • Me, My Kids and My Ex – Building a workable relationship with the other parent for the benefit of your children. • Me and My Changing Family – Moving forward: for people who are thinking about starting or are already in a new relationship. Order these booklets from CSA www.csa.gov.au or call 1800 040 972 CSA treats all complaints seriously. Talk to a customer service officer or manager first. If you are not satisfied you can then call CSA’s Complaints Service on 132 919 or email CSAComplaintsService@csa.gov.au If you don’t agree with a CSA decision you can: • Object in writing (to most CSA decisions), and • Apply to the Social Security Appeals Tribunal (SSAT) – but only after CSA has made a decision on your objection. You must apply to the SSAT for a review within 28 days of receiving CSA’s objection decision. In some cases you can: • Apply to the Administrative Appeals Tribunal (AAT), and / or How does CSA collect outstanding payments? CSA aims to deliver the right balance of customer service, education and enforcement activities to encourage parents to pay the right amount on time, every time. CSA has received significant funds to increase its enforcement program over the next three years. This will enable us to: • Work with the Australian Taxation Office to ensure parents lodge their outstanding tax returns so we can make more accurate assessments. • Increase financial investigations of both parents where taxable income may not reflect their true financial situation. • Double the use of Departure Prohibition Orders – where parents who refuse to make arrangements to pay outstanding child support are prevented from leaving the country until a payment arrangement is in place. • Increase the number of staff working on collecting outstanding payments. • Increase litigation activities to enforce parents to pay outstanding child support through the court system. At all times, we endeavour to be reasonable, balanced and communicate openly with parents. If you have outstanding child support, contact CSA. How can I have more say about how my child support money is spent? Parents paying child support can get credit for up to 30 per cent of their regular child support liability by paying for specific types of essentials like school fees or medical costs. For more information contact CSA Phone: 131 272 Website: www.csa.gov.au Publications Order Line: 1800 040 972 • Apply and appeal to a court.
2009 - 2010