Farm Guide VIC : 2008 - 2009
257 Mail Order Online Shopping Checklist ACCC Online shopping checklist There are several things you can do reduce the risk of getting an unpleasant surprise when you shop with any online business. Before clicking ‘I agree’ or handing over your credit card details, here are some important questions you should ask yourself. If you cannot answer these questions with confidence, you might be better to choose a different place to shop. The information below is from the ACCC website. These questions are based on information on the international consumer website www.econsumer.gov. See econsumer for more information about shopping internationally. If you like to shop on internet auction sites, follow these tips for general online shopping and also visit the ACCC page on internet auctions. 1. Who am I dealing with? Before you buy anything online, satisfy yourself that the trader you are dealing with is legitimate. Reputable traders generally provide contact details, such as a physical address (including the country where it based) phone and fax numbers. This information will also help you contact the business if something goes wrong. In the case of an Australian business, also look for an Australian Business Number (ABN). You can also check a local business’ details by looking them up in the phone book and contacting them directly. 2. Do I know what I am buying? Satisfy yourself that the goods described or pictured on the website are exactly what you want, or you might end up with something different! If there is any doubt, confirm the details with the business before you pay. 3. What does the ‘fine print’ of my contract say? You have a responsibility to read the terms and conditions of your sale agreement. You may need to click on a link which will take you to a separate page, but you should be able to find the terms and conditions easily. The terms and conditions of your sale agreement should be clear. They should include information such as: • whether your purchase is covered by any extra warranties or guarantees • whether the business has a cancellation and return policy • what options you have if the product you choose is not available. In online transactions, you usually ‘sign’ the contract by clicking on an ‘I agree’ or ‘I accept’ button. Print out any forms you have filled in and keep copies of any email correspondence as a record of the offer you have accepted. If there is a problem, you will need to prove the terms of your contract with the business.
2009 - 2010